| About Us This web site is owned and operated by Out of the Hat Ltd, a family owned business based in Nottinghamshire, England. We have been trading in the online gift industry since 2000, and pride ourselves on our customer service. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Out of the Hat Ltd PO Box 6552 Keyworth Nottingham NG12 5RY United Kingdom Phone: 0115 914 6684 Fax: Email: service [at] outofthehat [dot] co [dot] uk VAT GB 746 1387 19 Company number: GB 4041890 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Pay now >' at the top-right of the screen, and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or Euros. You can select the currency when putting in your card details, and you will see exactly how much your card will be charged. We accept Visa and MasterCard. Your card is debited when you place your order, so that we can start personalising your order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Standard shipping is included in the price you pay. Typical delivery timescales are approximately two weeks. You will be asked at the checkout if there is a date by which you require your order, and we will try to achieve this for you, but cannot guarantee it. We do offer express delivery on some products - each product description gives this option where available. Please read the details carefully to ensure you understand how long your gift will take to produce and send to you. |
| Delivery Schedule We deliver your order as soon as it has been personalised for you. We will normally send your order to you in 10 business days, or faster if Express Delivery has been ordered via the product description (please see description for details). You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will contact you to discuss your options. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from or delivered to the UK or the European Union, 17.5% VAT (sales tax) is added. All other orders are VAT free. |
| Credit Card Security Your credit card details are processed online on our behalf by Worldpay, as subsidiary of the Royal Bank of Scotland. We never see your card details, and do not hold them on our computers. Worldpay provides online transaction processing for some of the largest online companies. <a href="http://www.worldpay.com" target="_blank">Click here for more details</a>. |
| Guarantee We guarantee your satisfaction. In the unlikely event that you are not happy with a product or service, please contact us and we will do what we can to resolve the situation. We are a family company and pride ourselves on our personal service. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0115 914 6684 (International +44 0115 914 6684) or write to us at <br/>PO Box 6552 <br/>Keyworth<br/>Nottingham<br/><br/>NG12 5RY <br/>United Kingdom |
| Privacy Policy Out of the Hat Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. Except where goods have been personalised, you are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |